LAVIOLINSHOP.COM Standard Return Policy
Standard Return Policy
LAVIOLINSHOP.COM only accepts returns shipped within the first 15 days from delivery. All returned items must have a Return Authorization Number (“RMA Number”) on the outside of the package. Any items returned without a RMA Number may be refused. Obtain a RMA Number by calling 1-213-471-2124 or via email:firstname.lastname@example.org . We recommend that you use a reliable carrier such as FedEx, UPS or DHL and insure your package when returning your item. LAVIOLINSHOP.COM is not responsible for shipping damages for returns.
All returned items are inspected upon arrival at the Los Angeles Violin Shop. You will be responsible for all return shipping costs. If the returned item shows signs of wear or not meeting these requirements, it may be refused or a restocking fee of up to 20% may be assessed.
You may expect to receive your refund within four (4) weeks of shipping your package back to us. Under normal circumstances you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our facility (up to 5 business days), and processing from bank, credit card company or through the mail if item was purchased with personal check or money order (5 business days). We issue refunds in the form of payment used to make your purchase except for money orders, Western Union, or wire transfers in which case you will receive a refund in the form of a company check.
We do not give refunds for the following items (these items may only be exchanged for the same product if defective):
, gift cards; and accessories including but not limited to pegs, bows, bridges, shoulder rests, strings, Software, books, CDs, DVDs, and videos may be returned for store credit only if in sealed original packaging.
Returned merchandise with damages, broken parts or otherwise considered non-resalable are also considered non-returnable.
How to Return an Item
1. Call us at1-213-471-2124 M-F 10am-6pm PST or via email:email@example.com to obtain a RMA Number.
2. Write the RMA Number on the return package. Item must be in original packaging complete with all original materials shipped with the instrument and showing no signs of wear or use.
3. Ship the package back to us via a reliable carrier and must be post marked within the first 30 days from the day you received the package.
Refusal of Delivery
If you refuse a delivery, miss your delivery appointment(s), provide inaccurate/non-deliverable address it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both original and return shipping cost and any other costs involved in the delivery and return process.
We carefully pack each and every item with sufficient packing material to ensure its safe arrival. We know how it feels to see your package arrive in pieces. We hate to see that happen as much as you do. But things do happen, and when it does, there’s no need to panic. Call us! We’ll do whatever necessary to help you take care of it, and a replacement package will be on its way in no time. Just like that!
It is best to refuse an obviously damaged package. If you do receive a package with hidden damages that could not be discovered until you opened the package, call us right away.
To report a damaged package:
Call 1-213-471-2124 Or email customer service at firstname.lastname@example.org